Return and refund policy

At Paramount Coffee Company, we strive to deliver worry-free shopping experiences for every customer. This policy covers all rules related to merchandise returns, product swaps and fund reimbursements.

Qualifications for Returns

Our store provides a 30-day return window starting the day your goods arrive. Within this timeframe, you may submit a return application to our customer service team.

Goods can only be processed for returns when meeting all the following standards:

Products remain untouched and unopened, retaining their original appearance upon delivery

All original outer packaging, accessories and attached labels must be intact

Customers need to provide order records or purchase vouchers for verification

Steps to Submit a Return Application

If you intend to send products back, send an email to our official mailbox service@mousseray.com to file your request first.

Once our team approves your application:

We will send you exclusive return shipping documents

Along with clear guidance covering packaging standards and delivery destination details

Key reminder:

We will refuse to receive any returned parcels without prior application and official approval.

For any confusion about return procedures, feel free to reach our support team via the official email anytime.

Defective, Damaged or Wrong Items

We suggest checking all products thoroughly right after receiving your parcel.

When you receive broken, flawed goods or items inconsistent with your order, message us without delay. Our team will assess the situation and offer proper solutions to resolve your troubles.

Goods That Cannot Be Returned

Several categories of merchandise are excluded from our return program:

Fresh coffee beans and all perishable edible products

Custom engraved or tailor-made coffee supplies

Opened personal drinking accessories for hygiene concerns

Dangerous combustible liquids and related chemical supplies

Original delivery charges paid during checkout

The following products are also non-refundable and non-returnable:

Discounted clearance goods

Prepaid store gift cards

If you are uncertain whether your product meets return standards, get in touch with us before arranging return shipment.

Product Exchange Arrangements

The most efficient way to obtain your desired replacement is to complete a return for your current item first.

After we receive and validate your returned goods, you may place a brand-new order for the substitute product you want.
14-Day Cancellation Right for EU Customers

For shipments delivered to European Union territories, local regulations grant you a 14-day cooling-off period. You can cancel orders or send back products within this period without stating specific reasons.

Corresponding requirements:

Merchandise stays unused with complete original labels

Full original packaging must be kept intact

Valid purchase proof is mandatory

This statutory right works separately from our regular 30-day return rule.