Shipping policy
At Paramount Coffee Company, great coffee experiences extend far beyond our beans and brewing goods—every step of getting your order to your doorstep matters deeply. This shipping guideline outlines our order handling, dispatch and delivery arrangements for all buyers.
Our Shipping Core Concept
Paramount Coffee Company creates coffee supplies built around daily household use.
We cut down redundant storage space, overstock waste and extra carbon output by dispatching most goods straight from certified production bases and regional distribution warehouses worldwide.
This direct delivery model brings multiple benefits to every buyer:
Supply steady, carefully crafted coffee products at consistent quality levels
Maintain transparent, affordable prices free from excessive middleman markup
Cut down resource waste and build an eco-friendlier logistics system
We thank you for your understanding of this low-carbon, streamlined shopping method.
- Order Handling Period & Delivery Charges
Each purchase from Paramount Coffee Company receives careful inspection and packing work.Order Handling Duration:We require 2–4 working days to finish order verification, product quality inspection and secure packaging before dispatching parcels.
Busy Shopping Periods (Holiday Promotions / Year-End Sales):
Order handling duration might be prolonged to a maximum of 5 working days amid order surges.
Delivery Charges:
A unified flat delivery rate of $5.99 applies to every order, with no extra surcharges for different receiving zones.
- Predicted Arrival Timeframes
Our coffee merchandise are dispatched via multiple global logistics collaborators, so arrival windows will differ depending on the recipient’s location.
Area Predicted Transit Period
United States 10 – 15 Working Days
Canada / UK / Australia 11 – 16 Working Days
Other Global Regions 15 – 20 Working Days
All transit durations are merely reference ranges and cannot be treated as guaranteed arrival dates.
We value your tolerance—careful packing and cross-border logistics require reasonable waiting time.
- Parcel Traceability
Right after your parcel leaves our warehouse, a dispatch notification email containing your unique tracking ID will be sent to your registered mailbox.
Key reminders for tracking:
Tracking data may take 1–3 working days to refresh after logistics labels are generated
Static tracking records do not mean your parcel has halted transit
- Customs Clearance Fees & Import Levies
All cross-border parcels are shipped under DDU terms.
This rule means:
All customs clearance charges, import tariffs and local consumption taxes imposed by the receiving nation shall be borne fully by the purchaser
Paramount Coffee Company takes no accountability for shipment hold-ups resulting from customs inspection procedures
Coffee-related goods rarely attract heavy customs charges, yet local regulatory standards differ across every country.
- Order Adjustment & Termination Rules
We kick off order processing rapidly to guarantee fast dispatch speeds.
If you hope to revise your receiving address or cancel a submitted purchase, send an email to service@mousseray.com within 12 hours after checkout.
Once your order enters formal packing and handling workflows, we can no longer support address edits or full order cancellations.
- Missing or Broken Shipments
Your full satisfaction is our top priority at Paramount Coffee Company.
Damaged Merchandise On Receipt
If your delivered package shows visible breakage:
Submit clear photos of the damaged parcel and products to our customer service within 72 hours upon receipt, and we will arrange a complimentary re-delivery.
Parcel Confirmed Lost During Transit
If the logistics carrier officially verifies your shipment is missing:
We will ship a brand-new set of items to you without any additional cost.
Company Contact Info
Paramount Coffee Company
130 N Larch St, Lansing, MI 48912
Tel: (800) 968-1222
Email: service@mousseray.com